Terms and conditions

Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of McLuck casino services, including our website (collectively referred to herein as the "Service").

1. License and Jurisdiction

You acknowledge that we are licensed by the Isle of Man Government under license number 021483V to operate a sweepstakes-based online gaming service in accordance with applicable laws. By using our Service, you confirm that you are eligible to participate in sweepstakes games.

2. Registration and Account Activation

To create an account on our platform, you must follow these steps: (i) visit mcluck.com; (ii) click the "Sign Up" button; (iii) enter your email/username/password; and (iv) verify your email address. Upon successful activation of your account, we may request additional information to comply with anti-money laundering regulations.

3. Games and Software Providers

We offer a vast library of over 1,200 games from leading software providers, including Pragmatic Play, NetEnt, Playson, Relax Gaming, Habanero, and others. The list of available games is subject to change without notice. Our games are designed for entertainment purposes only.

4. Bonuses and Promotions

We reserve the right to modify or cancel any promotional offer at our discretion. Upon signing up, you will receive a welcome package consisting of 7,500 Gold Coins and 2.5 Sweeps Coins. Additionally, first-time purchases of $9.99 will qualify for an enhanced bonus of 100,000 Gold Coins + 30 Sweeps Coins.

5. VIP Loyalty Program

By participating in our loyalty program, you can earn points through gameplay, which may be redeemed for prizes or other benefits. Our loyalty tiers are designed to reward frequent players: Blue (1k pts), Gold (5k), Platinum (15k), Ruby (500M monthly), and Diamond/Black Diamond. The rewards associated with each tier are subject to change without notice.

6. Payment Methods and Banking

We accept various payment methods, including Visa/MC/Apple Pay/Google Pay/Bank Transfer for purchases of Gold Coins. Withdrawals are processed through ACH/PayPal/Checks/Gift Cards, with a minimum requirement of 100 Sweeps Coins (~$100). Fees associated with transactions are waived at our discretion.

7. Bonus Terms and Conditions

All bonuses, including welcome packages and loyalty rewards, are subject to the following conditions: (i) wagering requirements apply only to Sweepstakes Coins; (ii) no maximum bet is specified for games; (iii) some game restrictions may apply as stated in our general terms.

8. Account Restrictions and Deposit Limits

Each user can have only one active account on our platform. Users from Quebec are prohibited from accessing the Service due to local regulations. We encourage responsible gaming practices through customizable deposit limits, time-outs, and self-exclusion tools available upon request.

9. Responsible Gaming Features

We are committed to maintaining a safe gaming environment for all users. If you feel that your gameplay is becoming excessive or problematic, we recommend taking advantage of our responsible gaming features: (i) temporary or permanent deposit limits; (ii) session reminders; and (iii) loss limits.

10. Security and Fair Play

We employ industry-standard SSL encryption to protect user data. Our games are regularly audited by independent third-party organizations for fairness and randomness.

11. Customer Support and Complaint Handling

We strive to provide 24/7 customer support through live chat or email, with a response time of under 5 minutes in most cases. For any disputes or grievances related to the Service, we will promptly review and address your concerns according to our internal policies.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of the Isle of Man, without giving effect to any principles of conflicts of law. By using our Service, you acknowledge that any disputes arising from these Terms and Conditions will be resolved through arbitration in accordance with the rules of a recognized international dispute resolution body.

13. Amendments

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of the Service constitutes acceptance of such changes.